Dynamic Routes

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What is it?

Dynamic Routes is a FreePBX module. [FreePBX] is a GUI which allows administrators to configure the Asterisk communications platform without writing Asterisk dial plan code or configuration files. Dynamic Routes adds to the FreePBX functionality, by configuration of call routing based on the result of a lookup.

Originally Dynamic Routes allowed lookups only to a MySQL database. In the latest version there are many more lookup methods. However the principle is still the same: to allow data dependent call routing.

What could I use it for?

The potential uses are many. Here are some examples:

  • screen calls to a support hotline according to agreed support methods and service levels
  • route calls to a dedicated agent or queue by customer category or importance
  • play different announcements to different callers
  • basically anything where you want the call to go to a different destination depending on some known data (like the Caller id) or data input by the customer using DTMF keypad (like contract id)

How do I get it?

The code for the project is hosted on github. Please see: Dynamic Route source code repository

Dynamic Routes Change Log

FreePBX 14 support

Dynamic Routes 14.0.1

Updated for the Freepbx 14 release. Any new features are added to this version.

FreePBX 13 support

Dynamic Routes 13.0.5

This version has been rewritten to comply with the FreePBX 13 framework. You may use this version to upgrade from a previous 13.x version or 2.11 version. This version may not be used on previous versions of FreePBX.

FreePBX 11 and 12 support

Dynamic Routes 2.11.3.2

As of 20/03/2017 this version is no longer supported. Please use a later version if possible.

Previous versions are archived for historical reference but are no longer maintained and should not be used: Dynamic Routes previous versions

GPG signatures for the latest versions are available here Dynamic Routes gpg signatures

Where can I get more information?